Create Your JConnect Account

Creating an account in JConnect will allow you to manage your household registrations, register for upcoming programs/events, and view your program/transaction history. 

  1. To get started, visit 

  2. Under the login boxes, click on “Create an Account”
  3. Complete the required fields and select “Submit”
  4. You will receive a notice that an email has been sent to create a password. Please see below for instructions if you receive an error message.
  5. Check your email and click on the link to create a password. The email will be sent from and may be in your spam folder if you don’t receive the email in your inbox. 
  6. You will be directed to your JConnect homepage


What if I receive an error message? 
Please see below a list of the most common error message scenarios and how to troubleshoot.


User already exists

  1. This means you already have an account with this email address. Navigate back to the login page by clicking on your “Back” button or going to  
  2. If you don't remember your password: Under the login boxes, click on “Forgot your password?” 
  3. Enter your email address in the “Username” field and click “Reset Password”
  4. You will receive an email with a link to reset your password
  5. Once you have reset your password, you will be directed to your JConnect homepage


E-mail needs to be verified

  1. If you receive this error message, send an email to referencing this error and the email address you entered
  2. Our JConnect Support team will update your account and send you an email that the problem has been resolved 
  3. Create your account


If you are unable to reset your password

  1. If you don't receive the email to reset the password, or if the link does not work as expected, please send an email to or call us at (303) 998-1900.