JConnect

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JConnect Frequently Asked Questions

How do I create an account?

Click here to follow our step-by-step instructions. 

Why do I need an account?

Your JConnect account serves as your portal to register for upcoming programs, view previous registration and transaction history, access/update your contact information, and more. You must have a JConnect account to register for all of our programs except for Cherryvale Day Camp and the Early Childhood Center which have their own registration systems for enrollment.

What is my username?

Your username is the email address that you used to create an account. If you are having trouble logging on it is possible that you have multiple email addresses, please check that you are using the correct one. If you are still having problems, please give us a call at (303) 998-1900. 

Can I register or pay for my friends for a program on JConnect?

For most programs, all individuals 18 years and older need to register themselves in their own account unless they live at your address. We ask that you do this so that we can capture accurate information for each participant. In case there is a change in the program, this allows us to reach out to each registered participant. Legally we cannot accept waivers signed for people over 18 who are not in your household. If you would like to register or pay for a friend, please call us at (303) 998-1900.

How do I add a member of my household (i.e. children, spouse, etc.) to my account?

1. Click on your user icon in the top right corner and select “Home”
2. Scroll down and locate “My Household” on the right
3. Click on the + sign and user image next to “My Household”
4. Create a new contact by entering all required information and click “Save” 

Does my spouse need an account? I already have a login for JConnect.

Each household member over the age of 18 can have their own login while still remaining in a combined household account.  If you find that all your household members are not represented in your account or you have people in your account who are not in your household, please be in touch and we can adjust your account.

How do I navigate back? I’m on the Waivers page and need to edit my registration.

To make adjustments to your registration from the Waivers page, click on the previous sections (highlighted in red below) to navigate back. 

How do I continue/finalize my registration?

During the registration process, always be sure to scroll to the top of the screen. There you will find your registration navigation bar and status. Using the Back, Next, and Registration section buttons will allow you to continue and adjust your registration. 

How do I add a coupon code?

Select the program you would like to register for and click enroll for the members of your household who will be attending. Then, click on the shopping cart at the top of your screen. A new window will open with a field for you to enter your coupon code. 

How do I remove a program from my shopping cart?

If you have started the registration process for an upcoming event or program and decide to remove it from your shopping cart, click on "Summary" (to the left of your shopping cart on the top of your screen). You will see a trash icon on the top right which will remove the program from your shopping cart. 

How do I cancel a registration?

This cannot be done through JConnect. Please call (303) 998-1900 or email JConnect@boulderjcc.org for assistance with any cancellations.

I need more help.

If you need additional help or have more questions please call (303) 998-1900 or email JConnect@boulderjcc.org

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How do I create an account?
Click here to follow our step-by-step instructions. 

Why do I need an account?
Your JConnect account serves as your portal to register for upcoming programs, view previous registration and transaction history, access/update your contact information, and more. You must have a JConnect account to register for all of our programs except for Cherryvale Day Camp and the Early Childhood Center which have their own registration systems for enrollment.

What is my username?
Your username is the email address that you used to create an account. If you are having trouble logging on it is possible that you have multiple email addresses, please check that you are using the correct one. If you are still having problems, please give us a call at (303) 998-1900. 

Can I register or pay for my friends for a program on JConnect?
For most programs, all individuals 18 years and older need to register themselves in their own account unless they live at your address. We ask that you do this so that we can capture accurate information for each participant. In case there is a change in the program, this allows us to reach out to each registered participant. Legally we cannot accept waivers signed for people over 18 who are not in your household. If you would like to register or pay for a friend, please call us at (303) 998-1900.

How do I add a member of my household (i.e. children, spouse, etc.) to my account?

1. Click on your user icon in the top right corner and select “Home”
2. Scroll down and locate “My Household” on the right
3. Click on the + sign and user image next to “My Household”
4. Create a new contact by entering all required information and click “Save” 

Does my spouse need an account? I already have a login for JConnect.
Each household member over the age of 18 can have their own login while still remaining in a combined household account.  If you find that all your household members are not represented in your account or you have people in your account who are not in your household, please be in touch and we can adjust your account.

How do I navigate back? I’m on the Waivers page and need to edit my registration.
To make adjustments to your registration from the Waivers page, click on the previous sections (highlighted in red below) to navigate back. 

How do I continue/finalize my registration?
During the registration process, always be sure to scroll to the top of the screen. There you will find your registration navigation bar and status. Using the Back, Next, and Registration section buttons will allow you to continue and adjust your registration. 

How do I add a coupon code?
Select the program you would like to register for and click enroll for the members of your household who will be attending. Then, click on the shopping cart at the top of your screen. A new window will open with a field for you to enter your coupon code. 

How do I remove a program from my shopping cart?
If you have started the registration process for an upcoming event or program and decide to remove it from your shopping cart, click on "Summary" (to the left of your shopping cart on the top of your screen). You will see a trash icon on the top right which will remove the program from your shopping cart. 

How do I cancel a registration?
This cannot be done through JConnect. Please call (303) 998-1900 or email JConnect@boulderjcc.org for assistance with any cancellations.

I need more help.
If you need additional help or have more questions please call (303) 998-1900 or email JConnect@boulderjcc.org